201 – Trends in Customer Loyalty

USD $375.00

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This course, refreshed annually, provides an in-depth look at the macro-trends in technology, market forces, demographics, regulatory forces, and economics shaping the customer loyalty industry. Students will leave with a thorough understanding of how these forces can and will impact their own loyalty strategy. Special emphasis will be placed on real-world case studies that bring these trends to life. Take this course annually before your planning and budgeting cycle concludes to understand where to spend your budget and resources most effectively.

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