Terms and Conditions


These terms and conditions outline the rules and regulations for the use of the Loyalty Academy’s Website. By accessing this website you agree to accept these terms and conditions in full. Do not continue to use Loyalty Academy’s website if you do not accept all of the terms and conditions stated on this page.


The Loyalty Academy offers memberships on a monthly and annual basis as well as educational and training courses for customer loyalty professionals and marketers. Annual subscribers receive a discounted price from the monthly subscription option and enjoy additional benefits which are documented on the website www.LoyaltyAcademy.org.  All Loyalty Academy subscribers will be setup for automatic renewals of periodic payments using the payment method selected by the subscriber. We will charge or debit your payment at the beginning of the subscription and automatically renew monthly and annual memberships at the beginning of each new cycle unless cancelled as provided for below.

1. Monthly Subscriber Cancellation Policy

Subscribers to a Loyalty Academy Membership electing to pay on a monthly basis may cancel their subscription at any time by cancelling at least five (5) day prior to the monthly renewal date.

2. Annual Subscriber Cancellation Policy

Subscribers to a Loyalty Academy Membership paying their annual fee in advance may cancel their subscription prior to the next annual renewal date by cancelling at least 30 days prior to the annual renewal date.

3. Stopping Automatic Renewals

If you would like to stop the subscription from automatically renewing or make changes to your membership status, you can do so by logging in to your LoyaltyAcademy.org account and selecting the “Membership” tab followed by the “Edit Membership” tab.

4. Inability to Process Renewal Payments

Your subscription may not renew if your credit or debit account has been closed or your payment method is otherwise invalid. If we are unable to collect payment prior to your renewal date you may be required to update to current payment plan offerings.

5. Loyalty Academy Courses and Curriculum Refund Policy

No refunds are available for courses paid for but not attended. However if you are unable to attend a course and provide at least five (5) days prior notice to the Loyalty Academy you will be eligible to attend a replacement Loyalty Academy course in the same series at any time within six (6) months of the original course date. If you are dissatisfied in any way with a Loyalty Academy course that you have already attended, you will be eligible to attend a replacement Loyalty Academy course in the same series at any time within six (6) months of the original course date. To qualify for a replacement of Loyalty Academy course you have already attended, notice must be provided to the Loyalty Academy within fifteen (15) days of the course date which identifies the name of the course, date attended and specific reasons for your dissatisfaction.

6. Loyalty Academy Conference Refund Policy

Cancellations are permitted and must be sent via email to support@thewisemarketer.com no later than 5pm ET on February 20, 2017. Notices of cancellation sent later than 5pm ET on February 20, 2017 will incur a $150 charge, representing contractual costs charged by our host hotel. Refunds will be processed within 7 days of notice of cancellation.

Registrations are transferable and must be requested via email to support@thewisemarketer.com no later than 5pm ET on March 1, 2017.


Your privacy is critically important to us. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

1. Website Visitors

Like most website operators the Loyalty Academy collects non-personally-identifying information that web browsers and servers routinely make available such as the browser type, language preference, referring site and the date and time of each visitor request.  The Loyalty Academy’s purpose in collecting this information is to better understand how the Loyalty Academy’s visitors use its website.

2. Gathering of Personally-Identifying Information

The Loyalty Academy also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://loyaltyacademy.org blog posts.  In addition certain visitors to Loyalty Academy’s websites may choose to interact in ways that require registration or other personally-identifying information. While no personally identifying information will be released the Loyalty Academy may release non-personally-identifying information in the aggregate such as publishing a report on trends in the usage of its website.

3. Security

The security of your Personal Information is important to us and The Loyalty Academy takes all commercially viable measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. However no method of transmission over the Internet or method of electronic storage is 100% secure and as a result we cannot guarantee the absolute security of your Personal Information.

4. Links To External Sites and Advertisements

This website may contain links to external sites and advertisements that are not operated by us. Please be aware that we are not responsible for the content or privacy or such sites or advertisers and we encourage you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

5. Email Contact

If you are a registered user of https://loyaltyacademy.org and have supplied your email address, the Loyalty Academy may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with the Loyalty Academy and our products. We primarily use our blog to communicate this type of information so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help clarify or respond to your request or to help support other users.

6. Cookies

To enrich and perfect your online experience, the Loyalty Academy uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Loyalty Academy uses cookies to help identify and track visitors, their usage of https://loyaltyacademy.org, and their website access preferences. Loyalty Academy visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Loyalty Academy’s websites with the drawback that certain features of the Loyalty Academy’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to the Loyalty Academy’s use of cookies.

7. E-commerce

Those who engage in transactions with the Loyalty Academy – by purchasing Loyalty Academy’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.  In each case, the Loyalty Academy collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Loyalty Academy. The Loyalty Academy does not disclose personally-identifying information other than as described above.

8. Privacy Policy Changes

The Loyalty Academy reserves its right change its Privacy Policy from time to time in the Loyalty Academy’s sole discretion. The Loyalty Academy encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


1. License

Loyalty Academy and/or its affiliated entities own the intellectual property rights for any and all material and/or information contained on the Loyalty Academy website. All intellectual property rights are reserved which means you must not:

  • Republish material from https://loyaltyacademy.org
  • Sell, rent or sub-license material from https://loyaltyacademy.org
  • Reproduce, duplicate or copy material from https://loyaltyacademy.org
  • Redistribute content from Loyalty Academy (unless content is specifically made available for redistribution).

2. Hyperlinking to our Content

a. The following organizations may link to our Web site without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
  • System wide Accredited Businesses excluding soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site without prior written approval.
  • These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

b. Link requests from the following types of organizations require prior written approval from Loyalty Academy:

  • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  • dot.com community sites;
  • associations or other groups representing charities, including charity giving sites,
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms whose primary clients are businesses; and
  • educational institutions and trade associations.

If you are among the organizations listed in paragraph 2 (b) above and are interested in linking to our website, you must notify us by sending an e-mail to Info@LoyaltyAcademy.org. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

c. Approved organizations may hyperlink to our Web site as follows: (i)By use of our corporate name; (ii) By use of the uniform resource locator (Web address) being linked to; or (iii)By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

d. Approved organizations may link to our home page, publications or any other Web site information provided that the link is not: (i) is not in any way misleading; (ii) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (iii) fits within the context of the linking party’s site. No use of Loyalty Academy logo or other artwork will be allowed for linking absent a trademark license agreement. We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website.

e. We reserve the right at any time and in our sole discretion to request removal of all links or any particular link to our Web site which will be removed within three (3) business days or as soon as commercially practicable with time of the essence. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

3. Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

4. User Comments

a. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Loyalty Academy reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

b. Loyalty Academy will not modify, edit, or change comments prior to publishing. Approved comments do not reflect the views or opinions of Loyalty Academy, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Loyalty Academy shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

c. Users posting Comments warrant and represent that:

  1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so and the Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  2. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy;
  3. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  4. You hereby grant to Loyalty Academy a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

5. Liability Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any express or implied warranties regarding fitness for a particular purpose, merchantability or any similar implied statutory or common law warranty.

6. Contact Information For Customer Strategy Network LLC:

The Loyalty Academy is a product of the Wise Marketer which is owned and operated by Customer Strategy Network LLC.

Business and Mailing Address:

265 S Federal Hwy, Suite 300
Deerfield Beach, FL 33431
United States
Phone: 844-426-4346

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