Len Llaguno is the Founder and Managing Partner at KYROS Insights, the world’s only actuarial firm that solely focuses on loyalty programs. He and his team have been working with many of the world’s largest loyalty programs for more than 10 years, doing highly specialized actuarial analytics to address the wide range of finance, accounting and economic issues facing modern loyalty programs.
At KYROS, he leads a team of innovative actuaries with deep experience in this niche field. They are painstakingly designing solutions specific for teams that manage financial aspects of loyalty programs. Their solutions range from liability and cash flow management tools to financial reporting and audit support, scenario testing program changes, program valuation and machine learning to optimize financial performance.
Len is an enthusiastic advocate for loyalty programs as a driver of economic value. He often sees his job as helping loyalty marketers convince finance to invest more in loyalty. He joined the Loyalty Academy Faculty as a Guest Lecturer in 2020.