Educational Offerings

111 – Introduction to Loyalty Operations


SKU 012 Category

Learn the key requirements, tools, platforms, staffing, and resources required to run a modern digital, multi-channel loyalty program. Students will learn the basics of crating an implementation plan, a launch plan, and an ongoing operational model and basic implementation roadmap. Basic budgeting, key pillars of operations, organizational structures, and explore the in-source versus outsource equation.